Automate the massive operational challenge of periodic KYC renewal across millions of customers with bulk scheduling, multi-channel outreach, and self-service video KYC — achieving 4x improvement in completion rates.
RBI mandates periodic KYC updates for all customers — every 2 years for high-risk, 8 years for medium-risk, and 10 years for low-risk accounts. For large financial institutions, this translates to lakhs of customers due for re-KYC every quarter. Traditional approaches involving branch visits, phone calls, and physical document collection result in abysmally low completion rates, regulatory penalties, and frozen accounts that damage customer relationships.
Improvement in re-KYC completion rates — from 15-20% with manual outreach to 60-80% with BASEKYC's automated workflows
Upload your re-KYC due list and BASEKYC automatically segments customers by risk category, generates personalized scheduling links, and manages appointment slots across your agent pool. Process 10,000+ re-KYC cases per day with intelligent load balancing that maximizes agent utilization.
Reach customers through their preferred channel — SMS, email, or WhatsApp — with automated notification sequences. Smart escalation logic sends reminders at optimal intervals, switches channels for non-responders, and includes one-tap scheduling links that minimize friction for the customer.
Low-risk customers complete their re-KYC entirely on their own through a guided self-service flow — AI validates their identity, captures updated documents, and confirms their details without agent involvement. Reserve agent-assisted video sessions only for high-risk and medium-risk customers, dramatically reducing operational cost.
Design differentiated re-KYC flows for low, medium, and high-risk customers — from fully self-service to agent-assisted video sessions.
Track re-KYC progress in real time — completion rates by branch, pending cases by risk category, and regulatory deadline adherence across the organization.
Integrate with your core banking system to auto-sync re-KYC due lists, push completed verifications back, and trigger account status updates automatically.
The RBI mandates periodic KYC updates for all existing customers based on their risk classification. Failure to complete re-KYC within prescribed timelines can result in account restrictions and regulatory penalties. BASEKYC automates compliance across every requirement.
Under the RBI Master Direction on KYC (Section 38), Regulated Entities must carry out periodic updating of KYC for all existing customers. The RBI circular RBI/2021-22/123 further clarified that re-KYC can be completed through non-face-to-face methods, including video-based verification for eligible customers. BASEKYC provides the digital channel for customers to complete their periodic KYC update without visiting a branch.
RBI prescribes differentiated re-KYC timelines based on customer risk classification: every 2 years for high-risk customers, every 8 years for medium-risk customers, and every 10 years for low-risk customers. BASEKYC automatically segments your customer base by risk category, calculates re-KYC due dates, and triggers outreach workflows well in advance of deadlines to ensure timely completion.
RBI guidelines (RBI/2021-22/123) specify that accounts of customers who fail to update their KYC within the prescribed period should face partial restrictions — initially allowing credits and debits up to a limit, then restricting to credits only, and finally freezing the account. BASEKYC's automated escalation workflows ensure customers are contacted through multiple channels before any restrictions take effect, protecting both compliance and customer relationships.
For low-risk customers, RBI permits re-KYC through self-declaration of no change in KYC details, along with submission of a current Officially Valid Document. BASEKYC supports both self-service re-KYC (where customers upload an updated OVD and confirm their details via video) and agent-assisted sessions for higher-risk categories — ensuring the right level of verification is applied based on the customer's risk profile.
Connect BASEKYC to your Core Banking System to auto-sync the re-KYC due list. Configure risk-based workflow rules, set up bulk notification templates for SMS, email, and WhatsApp, and establish customer self-service scheduling portals. Since re-KYC targets existing customers, the integration leverages your existing customer data for a faster setup.
End-to-end testing with a batch of real re-KYC-due customers. Validate notification delivery, self-service flow completion, and CBS status update pipelines. Full production rollout with the first batch of re-KYC customers, supported by BASEKYC's dedicated implementation team monitoring completion rates and escalation triggers.
An introductory guide to periodic KYC renewal — why the RBI mandates it, which customers are affected, the risk-based timelines, and what happens when re-KYC deadlines are missed.
How automation across scheduling, notifications, and verification can compress multi-day re-KYC processes into a single streamlined session for millions of existing customers.
A comprehensive breakdown of the RBI Master Direction on KYC — including the provisions for periodic KYC updates, non-face-to-face re-verification, and the role of V-CIP in ongoing customer due diligence.
Achieve 4x completion rates with automated scheduling, multi-channel outreach, and self-service video KYC.