Real-time operational intelligence for your entire verification pipeline. Monitor performance, track SLAs, and generate compliance reports -- all from a single pane of glass.
BASEKYC's dashboards provide a comprehensive, real-time view of your verification operations. Track active sessions, queue depths, average handling times, and agent utilization from a central command center. SLA monitoring highlights cases approaching breach thresholds so supervisors can intervene before deadlines are missed. Agent performance scorecards surface productivity metrics, quality scores, and trend data to drive continuous improvement. When audit season arrives, generate compliance-ready reports covering any date range, case type, or outcome -- exportable as PDF, CSV, or delivered via scheduled email. Every metric is filterable, drillable, and designed to turn raw data into actionable decisions.
Monitor active video sessions, pending queues, completion rates, and average handling times on live dashboards. Drill into any metric to see underlying case data. Customizable widgets let each team member build the view that matters most to their role.
Define SLA targets per verification type and receive proactive alerts when cases approach breach windows. Color-coded indicators show green, amber, and red statuses so supervisors can reprioritize queues and reassign agents before deadlines expire.
Generate audit-ready reports covering verification outcomes, rejection reasons, agent activity logs, and decision timelines. Filter by date range, case type, outcome, or agent. Export as PDF for regulators or CSV for your own analytics pipelines.
Every verification event -- session start, document capture, AI score, agent decision, checker approval -- feeds into the analytics engine in real-time. No manual data entry or batch imports required.
Widgets, charts, and KPI tiles refresh automatically as new data arrives. SLA timers count down in real-time. Agent leaderboards, queue heat maps, and trend lines give you an instant pulse on operational health.
Pull compliance reports on demand or schedule them for automatic delivery. Choose your filters, select the export format, and share audit-ready documents with regulators, management, or internal compliance teams.
Live dashboards track compliance KPIs mandated under the RBI Master Direction on KYC, including verification completion rates, average turnaround times, and rejection ratios. Supervisors can monitor adherence to V-CIP process requirements in real-time and take corrective action before regulatory thresholds are breached.
Generate comprehensive reports formatted for RBI inspection, SEBI audit submissions, and IRDAI compliance reviews. Reports include verification decision logs, maker-checker activity summaries, and SLA adherence metrics -- exportable as tamper-evident PDF documents or structured CSV files for regulatory filing.
Proactive alerting ensures that verification cases approaching SLA deadlines are flagged before breach occurs. Under RBI's Risk-Based Approach framework, regulated entities must demonstrate timely CDD completion. Our alert system provides configurable warning thresholds at 50%, 75%, and 90% of SLA windows with automatic escalation to supervisors.
Dashboard views are restricted by role to enforce the principle of least privilege as required under RBI's Master Direction on IT Governance, Risk and Controls. Agents see only their own metrics, supervisors see team-level data, and compliance officers access organization-wide regulatory reports with full drill-down capabilities.
Dashboard Refresh
Trackable Metrics
Export Formats
Date Range Filters
Role-Based Views
Email Report Delivery
Case-Level Detail
Customizable Layout
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Turn your verification pipeline into a transparent, measurable operation with real-time dashboards and audit-ready reports.