Enable remote customer onboarding for scheduled and co-operative banks with end-to-end RBI-compliant video verification — eliminating the need for branch visits while maintaining full regulatory adherence.
Traditional banking KYC requires customers to visit a branch in person, present original documents, and wait days for verification. For scheduled and co-operative banks expanding their reach, this model creates severe bottlenecks — driving away digital-savvy customers and increasing operational costs per account.
Reduction in onboarding time — from days to under 10 minutes with BASEKYC's digital-first video KYC workflow
Customers complete their KYC from any location through a secure, browser-based video call with a bank representative. No app download needed — just a link via SMS or email. Face-match, liveness detection, and document verification happen in real time during the call.
Every video KYC session is recorded end-to-end with tamper-proof encryption and stored as per RBI's V-CIP (Video-based Customer Identification Process) guidelines. Geotagging, timestamping, and agent identification are automatically embedded into each session record.
Generate comprehensive, inspection-ready audit reports instantly. Every step of the verification — from document capture to agent decision — is logged with immutable timestamps. Banks can retrieve any session within seconds during RBI audits or internal reviews.
Secure, browser-based video calls with HD quality and real-time document capture for seamless customer verification.
Configurable onboarding workflows that guide customers through document upload, scheduling, and video verification steps.
Maker-checker approval workflows ensuring dual oversight on every verification decision for maximum compliance assurance.
Indian banks must navigate a layered regulatory framework for digital customer onboarding. BASEKYC is built to satisfy every applicable guideline issued by the RBI, UIDAI, and MeitY.
Full compliance with the RBI Master Direction on KYC (updated January 2023) that permits Video-based Customer Identification Process (V-CIP) as an equivalent to in-person verification. BASEKYC enforces all V-CIP requirements including live video interaction with a trained RE official, real-time OVD verification, and geo-tagged session recording.
Aligned with the Prevention of Money Laundering (Maintenance of Records) Amendment Rules 2024, which expand the scope of Officially Valid Documents (OVDs) and streamline digital KYC acceptance. BASEKYC supports Aadhaar, PAN, Voter ID, Passport, and Driving Licence as OVDs with real-time validation against issuing authority databases.
All customer data, video recordings, and identity documents are stored exclusively on servers located within India, in compliance with the RBI's data localisation directive (RBI/2017-18/153) and the Digital Personal Data Protection Act 2023. BASEKYC uses Indian data centres with end-to-end encryption and access controls that satisfy both RBI and CERT-In requirements.
BASEKYC's workflow embeds Customer Due Diligence (CDD) steps mandated under the Prevention of Money Laundering Act 2002 and subsequent amendments. Risk categorisation, PEP screening, and sanctions list checks are integrated into the video KYC session, ensuring banks meet their AML obligations at the point of onboarding itself.
API integration with your Core Banking System, SSO setup, and configuration of V-CIP workflow rules. BASEKYC team works with your IT department to establish secure connectivity and data mapping.
Comprehensive training for verification agents on V-CIP procedures, document validation techniques, and the BASEKYC platform. Includes mock sessions, compliance scenarios, and certification assessments.
Controlled pilot with a selected branch or customer segment. Real customer sessions are monitored by the BASEKYC team to fine-tune workflows, resolve edge cases, and validate compliance readiness.
Full production rollout across all branches and channels. Dedicated support team monitors system performance, agent throughput, and compliance metrics during the first week of live operations.
A comprehensive breakdown of the RBI Master Direction on Video-based Customer Identification Process — what it requires, who it applies to, and how to implement it.
How banks are replacing branch-based KYC with end-to-end video verification — covering regulatory acceptance, technology requirements, and real-world implementation strategies.
An introductory guide to Video KYC — how it works, which regulators allow it, the technology behind it, and why it is rapidly replacing traditional in-person verification across Indian financial services.
Join 50+ banks already using BASEKYC to transform their customer onboarding with RBI-compliant video KYC.