HD video calls with fully customizable verification steps -- screen recording, document capture, e-sign, and OTP verification -- all built into a single seamless session.
BASEKYC's video calling module delivers crystal-clear HD communication between agents and customers, with every interaction automatically recorded and timestamped for compliance. But the real power lies in the workflow engine behind it -- you define exactly which verification steps happen during each call, in what order, and under what conditions.
Build tailored workflows for different product types: a savings account opening might require ID capture and a selfie match, while a high-value loan application needs additional document uploads, an e-signature, and OTP confirmation. Every step is tracked, recorded, and stored as part of the audit trail.
Conduct video KYC sessions at up to 1080p resolution with adaptive bitrate streaming that adjusts to network conditions. Every session is recorded with synchronized audio, video, and screen capture streams stored in encrypted, tamper-evident archives for regulatory compliance.
Customers can photograph or upload identity documents directly within the video session. The system validates image quality, checks for blur and glare, and extracts document data in real time -- all without leaving the call. Agents see captured documents instantly on their dashboard.
Collect legally binding electronic signatures during the live video session. Customers review and sign documents on their device while the agent guides them through each field. The signed documents, along with the video recording, form a complete, legally admissible verification record.
The customer receives a secure link via SMS or email and joins the video call from any device. The agent's dashboard loads the assigned workflow checklist, pre-populated with all required verification steps for the specific product type.
The agent guides the customer through each step -- ID capture, face verification, document review, e-signature, OTP confirmation -- following the prescribed order. Each completed step is logged with timestamps and evidence artifacts.
Once every checklist item is verified, the session is completed. The full recording, captured documents, signatures, and audit log are packaged into a single compliance-ready case file and stored securely for retrieval and regulatory review.
As mandated by the RBI Master Direction on KYC (Section 18), every V-CIP session must be recorded end-to-end with synchronized audio and video. BASEKYC automatically records all sessions in tamper-proof encrypted archives with SHA-256 hash verification, ensuring recordings cannot be altered post-session and are readily available for regulatory audits.
RBI V-CIP guidelines require geo-tagging of the customer's live location during the video session. BASEKYC captures GPS coordinates with the customer's consent, cross-references them against the declared address, and logs location data as part of the audit trail. IP-based geolocation serves as an additional verification layer for added assurance.
Per RBI norms, only authorized officials may conduct V-CIP sessions. BASEKYC enforces multi-factor agent authentication before session start, displays the agent's name and employee ID to the customer on-screen, and logs which agent conducted each session. Supervisory review workflows ensure senior compliance officers can audit and approve sessions as required.
Every action during the video call -- document capture, face match, OTP verification, e-signature -- is timestamped and logged in an immutable audit trail. This meets the record-keeping requirements under the Prevention of Money Laundering Act (PMLA) and RBI Master Direction on KYC, with configurable retention periods of up to 10 years as mandated by regulation.
Connection Protocol
Max Video Resolution
Connection Time
Encryption Standard
Bitrate Streaming
Uptime SLA
Integration Method
Browser Support
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Experience HD video KYC with fully configurable verification steps tailored to your exact compliance requirements.